Android Tablet ~ Troubleshooting Chrome PDF Viewer

If you are using an Android tablet at the Front Desk for online membership sign ups, you may find that the contract can only be viewed by opening in a different window.  This makes the e-signature frustrating for the new member.  To open the PDF document in the same window, follow the steps below.  Section I may be enough to resolve the issue, but you may still need to go through the steps in Section II to clear your browsing history.

I.  Chrome Automatically Downloading PDFs

Disable PDF Downloads

Chrome has a built-in setting that forcibly downloads PDFs instead of opening them. While this setting is usually disabled by default, you may have accidentally turned it on, or perhaps a third-party add-on modified it instead. To check if this is the case, you need to dive into the Chrome Advanced Settings panel.

Step 1: Open the Chrome menu, and then click Settings.

Chrome Pdf Viewer Not Working 1

Step 2: Scroll down, and then click Advanced.

Chrome Pdf Viewer Not Working 2

Step 3: Under the Privacy and Security section, click Content Settings.

Chrome Pdf Viewer Not Working 3

Step 4: Scroll down, and then click PDF Documents.

Chrome Pdf Viewer Not Working 4

Step 5: If turned on, disable the switch next to Download PDF Files Instead of Automatically Opening Them in Chrome.

Chrome Pdf Viewer Not Working 5

That's it. PDFs should now display within Chrome instead of downloading automatically.

II.  Chrome Not Displaying PDFs Properly

Try Updating Chrome

Google is quick to fix bugs with Chrome, so first make sure that you're using the most up to date version of the browser. To do that, first open the Chrome menu and select Help > About Google Chrome.

 About Chrome.png

If there is an update, it will automatically start to download. If you have the most current version, it will show "Google Chrome is up to date" on the About page.

Clear Browser Cache and Cookies

An outdated or corrupted browser cache is a common reason for elements on a web page, including PDFs, to not display correctly. Clearing your browser cache should prompt your browser to download up to date content and hopefully fix the issue with rendering your PDFs properly.  Please note that you will likely have to sign back into websites in Chrome once you've cleared your browser cookies.

To clear your cache and cookies in Google Chrome, first go to the Chrome menu in the upper right and select More Tools > Clear browsing data or press CTRL+SHIFT+DEL to bring up the Clear browsing data menu. Make sure that Cookies and Cached images and files are checked and then click the CLEAR DATA button.

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Enable Adobe Acrobat Reader Chrome Extension

If you have Acrobat Reader installed on your computer and set as the default PDF reader, you'll be prompted to install the Acrobat Reader Extension when you launch Acrobat Reader. Once you install the extension in Chrome by following the installation instructions that appear, you will have to enable the extension in Chrome.

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To enable the extension, first click on the yellow "!" icon that appears in the upper right of your Chrome window. Then you can click the Enable extension button to allow it to work in Chrome. Once you do, when you open a PDF in Chrome, you can click the prompt that appears to open the PDF with Acrobat Reader instead.


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