Very little information is provided on your banking statement when a Chargeback is processed. There should be a Case number, the amount of the Chargeback and the date the Chargeback was processed. The Case number is generated by Global Payments and will look something like this - 6004301133.
ShapeNet Clients can log into reporting.globalpay.com to research Open Edge chargebacks. If you do not have an account on this website, you can register for an account directly from the login screen. If you have previously registered but forgot your password, there is a link on the log-in screen to update the password.
You can log into the portal to view and reply to chargeback requests. According to Global Payments, it is the quickest, easiest way to receive a response back from the Chargeback team.
If you see reversals on your bank statement or on the OpenEdgeView Portal as a Global CBK Global Payments, the bank statement may provide a case number, but will have the post-tax amount of the payment and the date of the chargeback request. You can use this information on the Global Payments portal to find out who submitted the chargeback.
Log into reporting.globalpay.com. Once logged in, navigate to the top right of the screen and click 'Disputes'. A new window will open up where you can enter the case number. The case number will provide the card type, the last **4 of the account and the date of the transaction. If you do not have the case number, you can use the date of the chargeback request. The information returned is enough to research the transaction in Shape's Financial Transactions report and determine the member.
If you would like to speak to the Global Payments Chargeback team directly for additional assistance, the number is 800-367-2638, option 4, then option 3. You will be asked to provide either your Merchant ID or your business telephone number.