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How the Class Waitlist Works

Class Capacity must be entered on the class when added to the Schedule Matrix.  When capacity is reached in the class, each additional Member can be added to the Waitlist.  If a spot opens up, the first Member added to the Waitlist will automatically be added to the class.  They will be sent an email to let them know they've been added.

Steps:

1.  Add Class the Scheduler

  • Quick Functions -> Sched Matrix
  • Right click on Date, Trainer and Time of the scheduled class
  • Select the 'Classes' radial button in the blue field
  • Select the Class Type from the drop down that appears below in the yellow field
  • Enter your capacity for the class
  • Perm Appt Yes/No
  • Select 'Weeks Repeated' 
  • Select the 'Days of the Week this class repeats during the week
  • Add Location

 2.  Add Members to Class

  • When capacity is reached in the class, the next Member added with return the message
    "Class is full. Member will be added to the waiting list."

Waitlist.PNG

  • Add the Member to the class to manually add to the waitlist

afteraddtowaitlist.PNG

  • The Administrator is able to delete the Member manually without affecting their sessions left
  • If someone cancels or is a no show, the Administrator can select the appropriate action for their package.  This creates a link on the waitlisted Member to 'Add to Class'

addtoclass.PNG

  • When the Member logs into the Member Portal/Mobile App to register, they will see a link to 'Join Waiting List'

Jointwaitinglist.PNG

  • If the Member joins the waitlist, they have the option to remove their name as long as they are still within the cancellation window established under Tools -> System Settings -> Scheduled Appointment Settings -> Member Online Registration ‑ Class cancel cut‑off (hours)
  • If a Member already scheduled to be in the class cancels or no shows, the first Member added to the waitlist will automatically be placed in the class.  
  • The Member added to the waitlist will be sent an email letting them know they have been added to the class along with the class details

waitlistemail.PNG

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