Open Edge / Global Payments Gateway Response Codes

Please refer to the attached document to find the specific error message for failed Credit Card transactions.

Global Payments Response Codes

These tables list many of the Response Codes that may be returned when processing with the Credit Card Processor configured to Global Payments. The XCharge Error Codes are returned for unsuccessful transactions caused by a connection or account configuration issue. The Authorization Action Codes are returned for successful connections where the transaction may or may not have processed successfully. These response codes may also appear on your screen in XCharge.

XCharge Error Codes:
Code	Verbiage	Description
1020	Connection Timed Out	XCharge is unable to process transactions over your internet connection. Check your internet connection first. If your internet connection is down then you will receive this response until it is back up. If the internet connection is up, further troubleshooting will be needed.
1021	Could not detect a Modem	XCharge is unable to process transactions over your modem connection because a modem is not currently configured. This response may indicate that no connection settings have been configured.
1028	Unknown Error	The Processing Account Terminal ID or Bank ID is invalid. This response may indicate that the Processing Account is not configured correctly in XCharge or BMS, or if the Processing Account information is not valid.
1029	All Routes Bad	XCharge is unable to process transactions over your modem connection. A modem is configured, but is unable to connect due to the modem or phone line setup. This response may indicate that no dial tone is available.
1722	No Extended Error Description Available	XCharge is unable to process transactions due to an internet connection failure. Your internet connection is likely working, but had an outage at some point and XCharge has not recovered. Reboot the XCharge Server PC if possible, or at least restart XCharge and the XCharge Server icon in your system tray to recover.

Authorization Action Codes:
Code	Verbiage	Description
000	AP	Approved or Completed Successfully.
001	CALL XX	The transaction was declined and the card issuer has requested a call. Most commonly this response code code indicates that a voice authorization is requested - instructions are available in Additional Information - Frequently Asked Questions. "XX" will be replaced with a code indicating the issuer or processor to call (e.g. "ND" for your Credit Card Processor or "AE" for American Express).
002	CALL XX	See above. This response code may indicate a touchtone capture that won’t roll to an operator.
003	INVLD MERCH ID	Invalid Terminal ID or Bank ID.
004	PIC UP	The transaction was declined by the card issuer, and the card has been flagged for suspicious activity. The card issuer is requesting you call the number on the back of the card for more information.
005	DECLINE	The transaction was declined by the card issuer. There could be many reasons for a decline, but the issuer is not sending the reason with this response. It is best to take another card or form of tender in this case. If the cardholder wants to know the reason for the decline, they can call the number on the back of their card to inquire with the issuer.
006	REVERSED	Requested transaction reversal was successful.
007	DECLINE-CV2 FAIL	Response for CVV2/CVC2 failure; declined.
008	AP WITH ID	Approved with positive ID; host does not capture this transaction.
012	INVLD SERV ID INVALID REQUESTINVLD TRAN CODE	Service ID number is incorrectAdministrative message contains a syntax errorProcessing code entered is incorrect; refer to valid processing code
013	INVLD AMOUNT	The amount entered is invalid.
014	INVLD ACCTINVLD CODE ACCTINVLD PREFIX	INVLD ACCT may refer to an account number that does not pass issuer’s edit checks (e.g. an invalid card number). INVLD CODE ACCT may refer to a valid account number matched with a transaction code for a different card type. INVLD PREFIX may refer to processor settings set up incorrectly for this account.
019	PLEASE RETRY	Global Payments GATEWAY requests a retry.
054	INVLD EXP DATE	Expiration date entered is incorrect.
055	PIN INVALID	Incorrect PIN entered.
058	UNAUTH TRANS	Merchant not set up for transaction code used. This response could indicate that the card or transaction type attempted is not enabled on the Processing Account.
075	MAX PIN RETRIES	Maximum PIN number entry attempts exceeded.
094	AP DUPE	The transaction was declined by the processor because it is a duplicate. This card has already been charged by your Processing Account for the same amount within a defined time period. If you intended to charge the card more than once, you may need to bypass the AP DUPE by changing the amount of this transaction. If you only intended to charge the card once then this message is letting you know it has gone through one time already, so you should not accept another payment.
ON1	INV ACCT MATCH	Account number entered during a void or adjustment transaction does not match the account number stored in the host for that item.
0N2	INV AMT MATCH	Amount entered for a void or adjustment transaction does not match the amount stored in the host for that item.
0N3	INV ITEM NUM	Item number entered for a void or adjustment transaction is incorrect.
0N4	ITEM VOIDEDITEM REVERSED	An adjustment or item review was attempted on a transaction previously voided or reversed.
0N5	MUST BALANCE NOW	Terminal has not been balanced within time specified in the Global Payments Merchant Master File for this merchant, but merchant is set up to perform extra transactions before balancing.
0N7	NO DUP FOUND	Override transaction is attempted on a non-duplicated transaction.
0N8	INVALID DATA	Format of the transaction is incorrect.
0NA	NO TRANS FOUND	Reversal transaction is attempted on a transaction that is not in the open batch on the host.
0NC	AP NOT CAPTURED	Approved, but this EDC merchant is not set up to capture this card type (applies only to credit card transactions).
0NE	AP AUTH-ONLY	Approved, but this EDC merchant is not set up to capture this card type (applies only to credit card transactions).
0NF	INV BANK	Acquiring Bank ID entered is incorrect.
0P0	TRAN TYPE INVALID	Transaction not supported by EFT Network or card issuer.
0P1	APPROVED	Approved debit card transaction.
0P2	DB UNAVAIL 02	Global Payments GATEWAY is down.
0P3	DB UNAVAIL 03	Global Payments GATEWAY Link timed out.
0P4	DB UNAVAIL 04	Global Payments GATEWAY cannot contact EFT network or EFT Group ID is incorrect.
0P5	UNAUTH USER	Merchant is not set up for debit on Global Payments Merchant Master File.
0P6	INVALID CARD	Debit card not on issuer file.
0P7	DB ISSUER UNAVAIL	EFT network cannot contact issuer.
0P8	INVALID POS CARD	Card is not eligible for POS.
0P9	ACCT TYPE INVLD	Type of account entered cannot be accessed (checking, savings, etc.).
0PA	INVALID PREFIX	No sharing arrangement for this card.
0PB	INVALID FIID	Global Payments GATEWAY Financial Institution ID not set up.
0S0	VERIFY XXXXXXXXXX	Match on SCAN file; XXXXXXXXXX is routing/transit number on the negative file.
0S1	INVALID LIC	License or ID number entered during a check authorization transaction is incorrect.
0S2	INVALID STATE CD	State code entered is incorrect.
0T1	EDC UNAVAILABLE	EDC application down; try later.
0T2	DB UNAVAIL 01	Debit application down; try later.
0T3	SCAN UNAVAILABLE	SCAN application is down; try later.
0XC	DECLINED	Error contacting processor.
121	EXCEEDS MAX AMT	Exceeds withdrawal amount limit.
123	EXCEEDS MAX USES	Exceeds withdrawal frequency limit.