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Open Edge / Global Payments Gateway Response Codes

Please refer to the attached document to find the specific error message for failed Credit Card transactions.

Global Payments Response Codes

These tables list many of the Response Codes that may be returned when processing with the Credit Card Processor configured to Global Payments. The XCharge Error Codes are returned for unsuccessful transactions caused by a connection or account configuration issue. The Authorization Action Codes are returned for successful connections where the transaction may or may not have processed successfully. These response codes may also appear on your screen in XCharge.

XCharge Error Codes:

Code

Verbiage

Description

1020

Connection Timed Out

XCharge is unable to process transactions over your internet connection. Check your internet connection first. If your internet connection is down then you will receive this response until it is back up. If the internet connection is up, further troubleshooting will be needed.

1021

Could not detect a Modem

XCharge is unable to process transactions over your modem connection because a modem is not currently configured. This response may indicate that no connection settings have been configured.

1028

Unknown Error

The Processing Account Terminal ID or Bank ID is invalid. This response may indicate that the Processing Account is not configured correctly in XCharge or BMS, or if the Processing Account information is not valid.

1029

All Routes Bad

XCharge is unable to process transactions over your modem connection. A modem is configured, but is unable to connect due to the modem or phone line setup. This response may indicate that no dial tone is available.

1722

No Extended Error Description Available

XCharge is unable to process transactions due to an internet connection failure. Your internet connection is likely working, but had an outage at some point and XCharge has not recovered. Reboot the XCharge Server PC if possible, or at least restart XCharge and the XCharge Server icon in your system tray to recover.

 

Authorization Action Codes:

Code

Verbiage

Description

000

AP

Approved or Completed Successfully.

001

CALL XX

The transaction was declined and the card issuer has requested a call. Most commonly this response code code indicates that a voice authorization is requested - instructions are available in Additional Information - Frequently Asked Questions. "XX" will be replaced with a code indicating the issuer or processor to call (e.g. "ND" for your Credit Card Processor or "AE" for American Express).

002

CALL XX

See above. This response code may indicate a touchtone capture that won’t roll to an operator.

003

INVLD MERCH ID

Invalid Terminal ID or Bank ID.

004

PIC UP

The transaction was declined by the card issuer, and the card has been flagged for suspicious activity. The card issuer is requesting you call the number on the back of the card for more information.

005

DECLINE

The transaction was declined by the card issuer. There could be many reasons for a decline, but the issuer is not sending the reason with this response. It is best to take another card or form of tender in this case. If the cardholder wants to know the reason for the decline, they can call the number on the back of their card to inquire with the issuer.

006

REVERSED

Requested transaction reversal was successful.

007

DECLINE-CV2 FAIL

Response for CVV2/CVC2 failure; declined.

008

AP WITH ID

Approved with positive ID; host does not capture this transaction.

012

INVLD SERV ID INVALID REQUESTINVLD TRAN CODE

Service ID number is incorrectAdministrative message contains a syntax errorProcessing code entered is incorrect; refer to valid processing code

013

INVLD AMOUNT

The amount entered is invalid.

014

INVLD ACCTINVLD CODE ACCTINVLD PREFIX

INVLD ACCT may refer to an account number that does not pass issuer’s edit checks (e.g. an invalid card number). INVLD CODE ACCT may refer to a valid account number matched with a transaction code for a different card type. INVLD PREFIX may refer to processor settings set up incorrectly for this account.

019

PLEASE RETRY

Global Payments GATEWAY requests a retry.

054

INVLD EXP DATE

Expiration date entered is incorrect.

055

PIN INVALID

Incorrect PIN entered.

058

UNAUTH TRANS

Merchant not set up for transaction code used. This response could indicate that the card or transaction type attempted is not enabled on the Processing Account.

075

MAX PIN RETRIES

Maximum PIN number entry attempts exceeded.

094

AP DUPE

The transaction was declined by the processor because it is a duplicate. This card has already been charged by your Processing Account for the same amount within a defined time period. If you intended to charge the card more than once, you may need to bypass the AP DUPE by changing the amount of this transaction. If you only intended to charge the card once then this message is letting you know it has gone through one time already, so you should not accept another payment.

ON1

INV ACCT MATCH

Account number entered during a void or adjustment transaction does not match the account number stored in the host for that item.

0N2

INV AMT MATCH

Amount entered for a void or adjustment transaction does not match the amount stored in the host for that item.

0N3

INV ITEM NUM

Item number entered for a void or adjustment transaction is incorrect.

0N4

ITEM VOIDEDITEM REVERSED

An adjustment or item review was attempted on a transaction previously voided or reversed.

0N5

MUST BALANCE NOW

Terminal has not been balanced within time specified in the Global Payments Merchant Master File for this merchant, but merchant is set up to perform extra transactions before balancing.

0N7

NO DUP FOUND

Override transaction is attempted on a non-duplicated transaction.

0N8

INVALID DATA

Format of the transaction is incorrect.

0NA

NO TRANS FOUND

Reversal transaction is attempted on a transaction that is not in the open batch on the host.

0NC

AP NOT CAPTURED

Approved, but this EDC merchant is not set up to capture this card type (applies only to credit card transactions).

0NE

AP AUTH-ONLY

Approved, but this EDC merchant is not set up to capture this card type (applies only to credit card transactions).

0NF

INV BANK

Acquiring Bank ID entered is incorrect.

0P0

TRAN TYPE INVALID

Transaction not supported by EFT Network or card issuer.

0P1

APPROVED

Approved debit card transaction.

0P2

DB UNAVAIL 02

Global Payments GATEWAY is down.

0P3

DB UNAVAIL 03

Global Payments GATEWAY Link timed out.

0P4

DB UNAVAIL 04

Global Payments GATEWAY cannot contact EFT network or EFT Group ID is incorrect.

0P5

UNAUTH USER

Merchant is not set up for debit on Global Payments Merchant Master File.

0P6

INVALID CARD

Debit card not on issuer file.

0P7

DB ISSUER UNAVAIL

EFT network cannot contact issuer.

0P8

INVALID POS CARD

Card is not eligible for POS.

0P9

ACCT TYPE INVLD

Type of account entered cannot be accessed (checking, savings, etc.).

0PA

INVALID PREFIX

No sharing arrangement for this card.

0PB

INVALID FIID

Global Payments GATEWAY Financial Institution ID not set up.

0S0

VERIFY XXXXXXXXXX

Match on SCAN file; XXXXXXXXXX is routing/transit number on the negative file.

0S1

INVALID LIC

License or ID number entered during a check authorization transaction is incorrect.

0S2

INVALID STATE CD

State code entered is incorrect.

0T1

EDC UNAVAILABLE

EDC application down; try later.

0T2

DB UNAVAIL 01

Debit application down; try later.

0T3

SCAN UNAVAILABLE

SCAN application is down; try later.

0XC

DECLINED

Error contacting processor.

121

EXCEEDS MAX AMT

Exceeds withdrawal amount limit.

123

EXCEEDS MAX USES

Exceeds withdrawal frequency limit.

 

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