How do you correct an EFT batch item that was incorrectly finalized?
If an item was finalized in a batch and it shouldn't have been, it will no longer show with an open balance in the Shape system. Finalizing the batch removes the open balance. To fix this and bring back the open balance, you will need to reverse the payment using the payment type of credit card, but make sure that you choose the option to bypass the gateway. This will make the balance show as due again.