Follow

Why are my members showing an open balance alert on check-in when they are currently included in a credit card batch?

Why are my members showing an open balance alert on checkin with they are currently included in a credit card/ACH batch?

Past due balances on a member's account will trigger an alert upon checkin. When a member is included in a credit card or ACH batch, there can be a delay on when the payment is finalized in a batch. There is a system setting that can set a specific number of days past due that the alert will appear:

Tools>System Settings>Checkin Settings
User Checkin Screen ‑ Days to Delay Membership Open Balance Alert:
User Checkin Screen ‑ Days to Delay Services Open Balance Alert:

If you are processing credit cards and/or bank drafts through the system, you may want to set these fields to at least 1 day for credit cards only and 4 days for credit cards and bank drafts.

 

Was this article helpful?
0 out of 0 found this helpful
Have more questions? Submit a request

Comments

Powered by Zendesk