Shape System Performance Issues

Troubleshooting consistent Shape performance issues:


You should try the steps below if the following occurs on a regular basis

  • You are frequently getting knocked out of Shape;
  • Your Shape system is very slow.
As a general rule, if you experience performance problems with your Shape system, we suggest the following series of troubleshooting steps:
1. Check your internet connection;
2. Test access using a different browser;
3. Clear your preferred browser's cache;
4. Verify that the local computer doesn't have any performance bottlenecks or malware (viruses) that could be blocking normal Internet access.



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