When a new member is added to the system by an administrator, the member will receive an email from Shape that will give them their login ID and a unique, system-generated password. This login and password is used for the member portal and the mobile app.
This email is enabled under Tools >> System Settings >> Member Portal Settings:
Auto Send Email with Member Login Info
If you are not using the member portal, you can disable this email. If a member doesn't remember their password, an admin can go to Quick Functions >> View Members and pull up the member by last name. Choose Access Control under the actions column and change the password. Once the member logins to the member portal or mobile app with the new password, they will be prompted to change it again.
This email is not controlled by a template so there is not a way to change it at this time. The password cannot be changed either as it is controlled by coding in order to be PCI Compliant.
**Please note that only members added by an administrator will receive this email. If a member joins through the member portal, their login is their email and a unique password that they set. The same steps can be followed for access control if the password needs to be reset.**