Is there a way to manually track collections in Shape without using a collections service?
Yes, collections can be tracked manually in the Shape system.
1. Click Tools, System Settings
3. Click Collections Settings
· Enter 9999 if a phase isn't being used.
· Phase 1 Agency Id: 9999
· Phase 2 Agency Id: 9999
These settings will allow you to create batches and change the status of a member, without submitting anything to a collections agency.