Freezing a Service with Recurring Billing


To freeze a member's active service, navigate to Quick Functions -> Services.  

Search by lastname on service.  

  • Under the Actions column, click [Freeze] next to the appropriate service package.  
  • Set the Freeze start date and freeze end date.
  • Enter the amount the member will pay during the freeze period.  If they are to pay nothing, enter 0.00.
  • Enter a reason for the freeze and click [apply].  


To unfreeze a service:

  • Navigate to Quick Functions -> Services.
  • Make sure the Query drop down is set to 'ALL Services'.
  • Enter the Member's last name and Search.
  • In the Actions column, click [Unfreeze/Modify Freeze].
  • Set to unfreeze date and click [Change Unfreeze Date*]. 
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