Functions-> Services-> View Services
- Enter lastname on package, click [Search]
- To the right of the correct package, under the actions column, click [Cancel]
- If the cancellation is for a future date, set the effective date (Note that the balances and future scheduled sessions cannot be cleared for future cancels)
- If the package was purchased incorrectly, select [yes] for Clear Open Balances, Clear Remaining Balance, and Remove Future Open Scheduled Sessions (This will wipe out everything connected to the package).
- Enter a reason for why you are canceling this service package.
- Click [Cancel Package]