How to Cancel a Service Package

Functions-> Services-> View Services

  1. Enter lastname on package, click [Search]
  2. To the right of the correct package, under the actions column, click [Cancel]
  3. If the cancellation is for a future date, set the effective date (Note that the balances and future scheduled sessions cannot be cleared for future cancels)
  4. If the package was purchased incorrectly, select [yes] for Clear Open Balances, Clear Remaining Balance, and Remove Future Open Scheduled Sessions (This will wipe out everything connected to the package).
  5. Enter a reason for why you are canceling this service package.
  6. Click [Cancel Package]
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