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Instructions for YOUR users to use your shape.net system

  • Instructions for YOUR users to use your shape.net system

Submit a ticket if you'd like to know what is involved in having a particular function turned on.  It is highly recommended that management experience the Member, and Non-Member(prospect) login experience firsthand to best determine how to support their members.

Outline for member login instructions…

These are detailed instructions, they can be streamlined for your clients

Not all functions are necessarily active on your system

It is highly recommended that management experience the Member, and Non-Member(prospect) login experience firsthand to best determine how to support their members.

 

Provide the URL link for the client:  yoursite.cshape.net/memberLogin.aspx  ( This link address from your website, it will connect them to your shape member portal.

 

for Member’s you or your admins have added into shape

Login:  lastname-firstname

Password:  Lastname

 

For Member’s that registered themselves via your Member Registration page

Login:  e-mailaddress@their.com  ( Their email address)

Password: was initially e-mailed to them, they were prompted to change it.

 

For new visitors to register they should follow the instructions for First Visit

 

Once online, depending on your particular setup prospects and members may access the following functions by clicking the labeled buttons

 

Prospects

Register for classes

purchase memberships

 

Members

Register for Classes 

Register for 1 on 1 Sessions

Purchase Services

Purchase from your point of sale catalog

Pay Membership Dues

Renew Memberships

View Assessments

View Receipts

View Videos

View their Personal Virtual Workouts

 

 

Scheduling Classes

Click on Register for Classes

On the Class calendar click Register for the corresponding class to register.  To Unregister, click Unregister.  If Unregister is not available, you are outside of the cancelation policy call the facility to cancel. 

To move week-to-week use the double triangles adjacent to the date above the schedule.

Specific class types can be found by using the Class drop down, choose the class type and click Search.

 

Scheduling Sessions

Click on Register for Sessions

Click on any Register spot on day/time/trainer to schedule

Click on Unregister to cancel a session. If Unregister is not available, you are outside of the cancelation policy call the facility to cancel. 

To filter on a specific trainer, use the Trainer-ID Dropdown, click Search

You  may enter the specific date in Schedule Date, or click the dates over the schedule to skip to that date quickly

 

Purchasing Services

Click Purchase Service

Click the service to purchase

Click Agree to the terms as they are explained

Enter your CC code, in the CVS field

Use Add Credit card to add your Credit Card to the system

Use Enter card manually to use your Credit Card one time

Use Edit this Card if your Card is in the system, to change, or update the credit card

Click Submit, Click OK

Do not click Submit or OK more than once.

 

Purchasing from online Catalog

Click Shop Online Catalog

Choose Purchase One, or Many from the Action column of the item being selected.

If purchase many, enter the quantity, Click Add to Cart

Continue shopping, when complete, click Checkout Now

Enter your CC code, in the CVS field

Use Add Credit card to add your Credit Card to the system

Use Enter card manually to use your Credit Card one time

Use Edit this Card if your Card is in the system, to change, or update the credit card

Click Submit, Click OK

Do not click Submit or OK more than once.

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